Service You Can Trust
Precision Garage Door
Precision Door repaired the torsion springs and bearing on my garage door. I called them at 7:00pm on one day and they were available the next day at9:30, which was 30 minutes earlier than my appointment. My wife was there to meet technician Michael. Michael, via Face Time, informed me of his assessment and offered me various warranties and packages, which I declined. I just wanted my door repaired. Within 30-40 minutes he'd repaired the door. When I got home the door was running better than ever and all was good. The only issue was that he parked the company truck in my drive way, which companies do all the time. I don't want oil leaked. Other than that I would rate Michael a 10 and Precision a 9 (price could have been better than $427). However, I am thankful for the discount that I receive. I would definitely recommend and use Precision Door again.
I have a 3-car garage consisting of a single door and a double door. We decided to have both replaced from the ground up.Our first experience with Prevision was with Shannon, who reviewed options and prices with us. She listened to our questions and answered them fully and clearly. She also provided helpful opinions when we asked about what might look nice on our home (color, windows, etc).On the day of installation we met Jeremy and Brian (I hope I have those names right). While it was a lengthy job, they still made quick work of it. They spoke to me with respect and explained everything they had done and how to operate some new features (keypad and code reset).A week later, Garth (again, I hope I have that name correct), scheduled a visit, conveniently on a Saturday to inspect the work previously done. This was a surprise, but a pleasant one. It showed the desire for the company to perform outstanding work. I mentioned a noise I had heard and he quickly (less than 30 minutes) resolved the issue.There has been no issue with doors and I have zero complaints. While an expensive purchase, it still cost less than I anticipated.I highly recommend going with Precision, the lifetime guarantee helps, too.
Outstanding service! We really appreciated Precision Door's prompt response for a broken overhead garage door. Nick Decker is the best technician we've encountered in years. Professional and personable, he kept us apprised of the timeline for repairs. Upon arrival he immediately diagnosed the problem, provided a comprehensive estimate, then expeditiously executed repairs. We could not be more satisfied. Precision Door will be our go to for any future business!!
Shannon Muncy is AMAZING! She came to my home to diagnose an issue with my garage door opening. I thought the whole system was shot and would need to be replaced. Upon inspection Shannon informed me it wasn't as bad as I thought and I only needed to replace one section of the hardware/spring system. I saved so much money by not having to do all of it. I appreciate Shannon's honesty so much. The installer Todd was super nice too. He was professional and informative and did a great job fixing the door. I highly recommend giving Shannon a call for any of your garage door needs!
Today I had a great experience with Precision door. Great customer service and professionalism from Shannon M. who met with me for pricing out a new (replacement) garage door for a detached garage. The company makes it too easy. Lined up the appointment via their website. Recieved the quote within minutes of wrapping up the site visit (which had great pricing options). I have used this company in the past and will continue to recommend the services they provide.
It's never a treat to have to get a repair done that you were not expecting. If you do have to make the call, though, it's nice to know that there are people like Rob from Precision that are out there that are going to give you honesty, integrity and professionalism. Even my dogs liked him (it might have been because he was handing out treats, but still). I would definitely recommend the company to anyone. Funny thing is, I just happened across them on Google but I'm happy I did.
One of my garage door cables and spring recently snapped. I called Precision Garage Door at 0800 today, and Rob (technician) was out to my house by 10:00 AM. Rob did an inspection of the garage door and provided me with 2 options to consider for my repair. Once I approved the preferred option, Rob started the work and finished within 1 hour. I would highly recommend Precision Garage as they provided prompt, courteous and excellent service at a reasonable price.
I highly recommend this Company for Garage door install! Scott, shannon and Techs are awesome to deal with! I have a small garage and with some issues on space clearance for the hardware install, but they manage to get it done professionally! #TEAM PRECISION all the way!
Douglas Mills Jr
Outstanding service. I found the company online and called and was able to get an appointment quickly. My technician Rob was outstanding, he examined my system and we discussed what was going on with it. He thoroughly explained everything. I elected to do a "bionic upgarade" as he called it. The system was 17 years old and worn out. One thing I quickly noticed was how methodical Rob was in his work, a very organized and step by step repair/replacement of the various elements. I also notice how organized his truck was with tools and parts laid out exactly where he needed. I'd use him again anytime I need work done, I couldn't have been happier with his service.
Technician Todd was very professional and most knowledgeable. He made sure I knew exactly what needed to be done and the cost in advance. No surprises. When he was done he showed me everything and how it all worked, and reprogrammed everything for me. And rare nowadays, he cleaned up behind himself and left no mess! Would definitely recommend to others.
The technician was very knowledgeable and clearly explained the major items that had to be done. I appreciated the fact the technician didn’t try to sell me any upgrades or different services. He simply laid out what had to be done and explain things very clearly.
Our garage door stopped working on a Monday morning before going to work. I called precision garage door and Michael was there that morning. He diagnosed the issue quickly and quoted options and prices. Michael was honest and explained my options thoroughly. He repaired the issue quickly and the garage door was working within about 3 hours of when I called Precision. Overall very happy. Great customer service. I can imagine that their prices may be higher than other garage repair companies. Diagnostic, service and gear replacement cost ~$350. Total replacement would have cost ~$750. However, I’m happy to pay it for that kind of response time and service. Would definitely recommend to others.
Shannon is a ROCKSTAR!!! Extremely friendly and knowledgeable. No fuss, straight forward and detailed. She flexed her busy schedule to meet us ahead of schedule which worked out great. We were able to review the estimate and book install in about an hour. Oh, the best part!!! We were fortunate enough to book our installation for the very next day! I’m sure this doesn’t happen very often, but we feel very lucky and highly recommend doing business with Precision Garage Door and Shannon. Can’t wait to see my new equipment. Expect another review tomorrow!
The Technician Rob was great. Awesome communication, on time, professional, and very knowledgeable in his job. He answered all my questions and made sure I was satisfied with the service before he left. The Company and Technician is highly recommend.
The service was exceptional. My tech Todd ran into trouble fixing my garage door opener. Something that should've taken him 45 min took 3 hours and be was very pleasant through it all. He was on time. Actually he was early and very professional. I would highly recommend.
Thanks for the great job and experience from the initial walk through to the end product. Everyone was great to work with and did a very professional install and cleaned everything up nice. Also took care of any concerns I had.
I appreciated the same-day appointment and, even more so, the 2-hour window (others companies required 4-hours of my availability). An email with the anticipated service provider’s photo/identifying info as well as a 30-minute call in advance of his arrival also made me feel valued as a customer. I also liked hearing that you can reach a friendly, live person there 24 hours a day. Beau was professional and knowledgeable! He inspected and fixed our nonfunctioning garage sensor but also provided helpful maintenance/safety details and future recommendations. I would utilize this company again without hesitation.
From the first interaction with the scheduler on the phone to the final install of my 3 garage doors I was refreshed to be dealing with competent, prompt, and friendly professionals. I had initially been referred to this company by my parents who were equally impressed with their customer service. Shannon was quick to get me an estimate. I am picky with architectural details and was pleasantly surprised that she was able to provide options that match out modern design. She was even able to get the doors pre-painted in a Sherwin Williams color that was baked on. They came out beautiful. The day of delivery Jeremy was on time and performed a great and clean install. The doors are by far the smoothest operating doors I have experienced. I would not hesitate using them again.
The team that came were prompt and very professional! They both did an amazing job! I have a very small issue after they left and immediately recieved a call back from the install technician. He sent another team out within 30 minutes and they fixed the issue. Both the install guys and the next team that came out were great!
Precision Garage Door did a great job repairing my doors. I needed torsion spring replacement but opted for a rebuild which replaced all moving parts because this option carries a lifetime warranty. Shannon on the appointment set up side and Justin completing the installation were a tremendous help and took the time to answer all of my questions.
Shannon came out last week and gave me a quote, came in $900 less than a quote elsewhere I had received. Installers came out today and knocked the door our in no time. Shannon did not attempt to pressure me into any additional items, listened to my needs, and ultimately was a quick, pain free process.
Shannon with Precision Garage Door made our garage door & opener purchase quick & easy! She was on time and did an incredible job explaining our options and helping us see which door would be the best fit for our home. We will definitely be recommending Shannon with Precision to everyone we know!
1-26-2019 Called Precision at 3 and had a technician (Nick Decker) arrive by 4:15! Nick was fast and efficient. We decided to install a completely new motor.9-13-2019 Justin Duffy quickly resolved our problem and even changed the batteries on the outdoor keypad. All was under warranty.
Great experience with Precision Garage Door! I called for an appointment and the rep (Kaitlyn?) was very professional, polite and helpful. She scheduled me for the very next day at 9:00 am. The following morning I received a call at 8:30 from Garth to say that he is on his way. He arrived around 9:00 and I described the issue I was having with my 20 year-old system. Garth performed an inspection and came up with three options for me. Once I selected the option I wanted Garth went straight to work. He worked for about three hours and frankly, I'm amazed at how smooth and quiet my garage door is now. Garth was very professional and super nice. He gave me his card and said to call if I had any problems. An overall awesome experience!!
Mike arrived as scheduled and called me to let me know he was on the way. I had a simple problem that he could fix very quickly. He explained how I could take care of this myself if it occurred again. I am very glad that I picked Precision when I needed a new garage door last year. They are the best!
Shannon was very personable, on time and totally knowledgeable of the product line. She even suggested options to ensure the selection was complementary to the house design and took full dimensions to make sure the door would fit all the conditions. We look forward to the same quality and attention to detail from the installation team.
Scheduled an appointment at 1 AM for the next day! Technician arrived promptly, was knowledgeable and very respectful. He explained everything clearly and fixed all the problems. He replaced batteries and sensors as well and now we are guaranteed for as long as we live here! I would definitely recommend Precision and Justin. The garage door is now functioning like a charm.
Rex Fitch, Jr.
Rob S. and Chris did a thorough and professional job repairing my garage door. It had several operational and safety features which had deteriorated/cropped up over the years and they explained patiently and in detail the situation/discrepancy and the fix recommended/required. At the end of the job I had a quieter, easier to operate and safer double garage door. I was completely satisfied with the explanations and the quality of the work done. Highly recommended. I liked the fact also that they were ex-first responders/military veterans who now have productive and useful jobs in the civilian sector.
Precision is always very courteous and professional. Nick the tech today illustrated patience when dealing with a difficult customer who owns the home I am leasing. He politely covered all the details and recommendations and provided follow-up literature for the future. Although the work which he was scheduled to do was not completed at the request of the owner, Nick maintained a professional disposition. Great job! Especially when the customer is attempting to haggle, he stood firm and remained assertive and respectful.
Once again, Precision performs! I have had multiple garage doors and openers installed throughout the neighborhood. Product, installation, and service have always been superb. This time it was Beau as the service tech to replace the door sensors. Quick, professional, knowledgeable. I simply do not understand why anyone would go someplace other than Precision for their garage door/opener/service needs!
Justin The Technician is very professional and knowledgeable. He went the extra mile to make sure there were no issues or concerns. I am extremely satisfied with his service. Precision also got me in their schedule in 2 Business days which was great! Highly recommend Precision and their staff for all your garage door needs!!
Precision Garage Door
320 Cleveland Pl
Virginia Beach, VA 23462
Precision Garage Door
320 Cleveland Pl
Virginia Beach, VA 23462